Quorel People IT operations — asset register, employee kit and SLA-tracked service desk

Every asset. Every ticket. One register.

The laptop, the SIM, the access card and the ticket about the laptop all hang off the same employee record HR and payroll are already using.

Raised. Assigned. Resolved. Or breached.

Service desk tickets carry an SLA clock, so an ageing ticket is visible before somebody complains about it.

IT operations, inside HR.

IT assets & service desk · live today

Every asset. Every ticket. One register.

The laptop, the SIM, the access card and the ticket about the laptop all hang off the same employee record HR and payroll are already using.

4

Ticket states tracked

Raised, assigned, resolved, breached
2

SLA targets on every ticket

Response and resolution
45 days

Free trial, no card required

ASSET REGISTER

Know what you own,
and Who Has It.

Every asset has a profile: what it is, what it costs, when the warranty ends, what condition it is in and which employee is holding it right now. Because the holder is an employee record, an exit automatically raises the question of what comes back.

  • Asset profiles with category, cost, warranty and condition.

    Keep complete, accurate asset information in one place.
  • Issue and return logged against the employee record.

    Always know who has what and when it's due back.
  • Full activity history per asset, including damage cases.

    Track every change, transfer and incident with ease.
ASSET · QRL-AST-0114IN USE

Laptop 14″

Business Laptop · IT Equipment

Asset tagQRL-AST-0114
Warranty2 years left
Activity history12 entries
Issue & return log3 records
Damage cases1 case
Illustrative asset details · Warranty snapshot: 08 Apr 2027
Employee profileEMP-0142 · Priya Sharma
IT KIT · EMP-01425 ITEMS
  • LaptopIssued
  • PhoneIssued
  • SIMIssued
  • Access cardIssued
  • LicenceIssued
  1. Assigned
  2. In use
  3. Change
  4. On exit
  5. Returned
On exit

Every item becomes a clearance step

Pending return
EMPLOYEE IT KIT

One screen for everything
a person has been given

Open an employee and see their kit: laptop, phone, SIM, access card, licences. Onboarding issues it, transfers move it, exit clears it. IT stops reconstructing the list from memory and email.

  • Everything issued to a person, on one screen.

    See current status, assignee and key details at a glance.
  • Onboarding issues it; exit turns each item into a clearance step.

    Track the complete lifecycle without manual follow-ups.
  • Employees see their own kit in the self-service portal.

    More transparency, fewer IT requests.
SERVICE DESK

An SLA clock, not a
good intention

Employees raise service requests from the same portal they apply for leave in. Each ticket carries a response and resolution target, and the queue shows what is on time, what is close and what has already breached — while there is still time to do something about it.

  • Response and resolution targets per ticket.
  • On-track, at-risk and breached visible in the queue.
  • Raised from the same portal as leave and expenses.

SERVICE DESK

SLA TRACKED
Response window elapsed
On track
Resolution target
Today, 18:00
  • Laptop will not charge

    Priority high · assigned to IT

    Assigned
  • VPN access request

    Awaiting approval

    Raised
  • Printer offline — Site A

    Closed after 40m

    Resolved
  • Monitor flickering

    Past resolution target

    Breached

RESOLVED WITHIN SLA

ILLUSTRATIVE

TICKETS BY CATEGORY

ILLUSTRATIVE
01020304038Hardware26Access18Software12Network6Other
Illustrative figures — one month of service desk tickets grouped by category.
REPAIRS & RECOVERY

Damage is a case
with a Decision on it

When an asset is damaged, the case records what happened, what the repair costs and whether any of it is the employee’s liability. Nothing reaches payroll until that decision is approved.

Silver laptop with a visibly cracked screen
LaptopIT Asset · LAP-1042Damaged
  1. 01

    Report

    The damage is logged against the asset and the person holding it, with the repair route it is taking.

  2. 02

    Assess

    Repair cost and employee liability are recorded separately. A case can close with no liability at all.

  3. 03

    Recover

    Only an approved liability is ever recovered from salary, and only while the case is approved or actively recovering.

DAMAGE CASE#DC-2024-0187
Awaiting approval
Illustrative damaged laptop

Laptop

IT Asset · LAP-1042

Assigned to
Rahul Mehta
Department
Product
Reported on
12 Mar 2024
Evidence3 photos
Close-up of cracked laptop screen
Close-up of laptop side ports and hinge
Close-up of laptop underside ventilation grille
Assessment noteBy IT team · 13 Mar 2024

Screen is physically damaged. Requires display assembly replacement. Charger and other components are working fine.

Repair & recovery

Repair cost₹6,000
Employee liability₹2,000
Recovered so far₹0
Illustrative amounts · bars shown against ₹10,000

Access is two axes, not one: the HR role decides what somebody sees of people and pay, and a separate IT permission level decides what they can do in the service desk and the asset register.

THE REST OF QUOREL PEOPLE

One product,
Four Places it shows up

Every module reads the same employee record, so a transfer, a pay revision or an exit only has to be entered once.

Start Here

Try Quorel People Free for 45 Days

No card, no setup fee. Bring one department or the whole company — the trial is the full product, not a cut-down demo.